Please read the following information carefully to understand Classic Prep's Return, Exchange and Refund Policy.
Returns and Exchanges
We are very proud of the quality of our products and make it a priority to ensure all products are delivered in excellent condition. If for any reason, your item does not meet your expectations, you may return it within 30 days of shipment from our warehouse for a full refund, exchange or store credit. Items returned between 31-45 days of shipment can be returned for store credit or exchange only. Items must be returned in a saleable condition, unworn, and with hang tags attached.
Returns, credits, exchanges and warranty replacements will not incur a processing fee.
Items purchased on sale are returnable for store credit or exchange within 30 days of shipment from our warehouse. Items marked FINAL SALE may only be exchanged or replaced depending on availability.
Monogrammed or custom embroidered items cannot be returned. Accessories such as Face Masks, Headbands, Socks, and Scrunchies cannot be returned.
Swimwear should be tried on over underwear. Swimwear returns will only be accepted with the hygienic liner intact.
Quality and damage related returns will require providing an image of the item to help us understand the issue.
To Initiate a Return or Exchange
You can create a return or exchange by clicking HERE. Be sure to have the order number and your email address available. Please note return labels will expire 7 days from creation. Returns and Exchanges are FREE.
Please note that all returned merchandise must be unused, in the original packaging with hang tags attached.
Late or Missing Refunds
Returns are processed 24-72 hours from receipt. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sample Sale Purchases
From time to time Classic Prep will host "Sample Sales" events, offering product and prototypes for purchase at deep discounts. Purchases made at "Sample Sale" events are final sale and cannot be returned or exchanged.
Order shipped internationally cannot be refunded. They can only be exchanged if returned within 30 days. Customer is responsible for all customs, duties and shipping costs for the original shipment, return shipment and re-shipping of new exchanged product.