Please read the following information carefully to understand Classic Prep's Return, Exchange and Refund Policy.
Returns and Exchanges
We are very proud of the quality of our products and make it a priority to ensure all products are delivered in excellent condition. If for any reason, your item does not meet your expectations, you may return it within 30 days of shipment from our warehouse.
Returns, credits, exchanges and warranty replacements will not incur a processing fee.
Items purchased on sale are returnable for credit, exchange or replacement only. Items marked FINAL SALE may only be exchanged or replaced depending on availability.
Monogrammed or custom embroidered items cannot be returned. Accessories such as Face Masks, Headbands, and Scrunchies cannot be returned.
Swimwear should be tried on over underwear. Swimwear returns will only be accepted with the hygienic liner intact.
Quality and damage related returns will require providing an image of the item to help us understand the issue.
If more than 30 days have gone by since we shipped you your items, unfortunately we cannot accept your return.
To Initiate a Return or Exchange
You can create a return or exchange by clicking HERE. Be sure to have the order number and your email address available. Please note return labels will expire 7 days from creation. Returns and Exchanges are FREE.
Please note that all returned merchandise must be unused, in the original packaging with hang tags attached.
Late or Missing Refunds
Returns are processed 24-72 hours from receipt. If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.